Frequently Asked Questions

Before you contact us, please check our FAQ to see if your questions have already been answered.

  • Can I make booking amendment?
    • Reservation can be changed with prior notice
    • Email our reservation department directly at [email protected] for "Change of Reservation"
    • Confirmation of changed reservation is subject to room availability
  • What is your cancellation policy?
    • One night charge will be forfeited for No show or Cancellation less than 3 days prior to arrival.
  • What is the Check in and check out time?
    • Check-in time: 15:00 hrs
    • Check-out time: 12:00 hrs
  • What is wedding / promotion code?
    • Wedding / promotional code is a special character for you to enter in order to get spesific offer, please contact us for more details [email protected]
  • How is day use policy of the Resort, check-in time, and check out time?
    • Day use until 18:00, 50% room charge will be applied, after 18:00 full charge will be applied.
  • Can I have airport pick up?
    • Yes, We provide airport pickup with additional charge. Please ask our reservation staff when you make a booking.
  • How do I check the room availability and rates?
    1. Go to our instant confirmation booking’s page, enter your check in and check out date. The engine will show you room availability and rates.
    2. Special internet rates are only valid if you book through
    3. All rates quoted in Indonesian Rupiah(IDR).
    4. Rates may change without prior notice.
  • What should I do when I wish to extend my stay?
    • If you wish to extend your stay, you may check availability on the website or Front Desk.
  • Which credit cards do we accept?
    • Visa, Master Card, Amex, JCB, Diners Club 
  • Are your Hotel rates per room or per person?
    • The rates displayed are per room, NOT per person. As a general policy, Hotels allow two adults per room. Extra bed will be changed for the 3rd person.
  • What’s the inclusion of the room rate?
    • Rates are inclusive of breakfast and complimentary use of Fitness centre, Steam, and Sauna
  • How far is Padma Hotel Bandung from the airport?
    • It is 15 minutes drive from International Airport Husein Sastranegara.
  • Where is Bandung?
    • Bandung is provincial capital of West Java, Indonesia. Located at main island of Indonesia, the Java Island on a highland plateau 768 meters above sea level, at 6°55' S 107°36' E. Bandung is located 180 km southeast of Jakarta and lies at an altitude of 770 m above sea level so that it is much cooler than the coastal Indonesian capital, Jakarta. The daily average temperature ranges from 20-28oC. Bandung has several recreational areas. Among them are tea plantations, both to the north and the south of the city, the scenery of which is indeed beautiful. The city is also rather hilly. In the past, the city was famous for its tree-lined boulevards, fashionable shops and elegant architecture so that it was then called the Paris of Java. Some remnants of the golden era of Bandung are the Gedung Sate, Villa Isola and the ITB campus. You can also find a multitude of architecturally unique old houses on the major streets of the city. The city actually was planned to become the capital of the Netherlands Indies in the Dutch colonial era. Today, Bandung, the capital of West Java, is described as a city of education. In and around Bandung there are three state universities, and a lot of private ones. These universities attract a large number of students from all around the country every year. This large number of students adds to the diversity of Bandung people. Most people speak Bahasa Indonesia here but at home and on informal occasions they usually speak Sundanese. English is also widely spoken at major shops, hotels and universities. Bandung has a population of over 2 million covering an area of 9,000 hectare. Eventhough it is rather crowded, it is actually large enough to give you the feeling of a real city, but small enough to be cozy and friendly.