terms & conditions

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• Reservations
  
  To process a reservation, Padma Hotel Bandung will ask for the customer?s name, mailing address, billing address, electronic-mail information, telephone number, credit-card information, arrival and departure dates, and airline frequent-flier information or information on similar customer-loyalty programs. Padma Hotel Bandung also asks for the customer?s room preferences and any special requests or needs.
• Customer Service
  
  When customers make customer-service requests, Padma Hotel Bandung will ask for the customer?s name, mailing address or electronic-mail information, telephone number and other information that will allow Padma Hotel Bandung to respond to the request or to resolve any problems at the resort.
• Electronic Surveys
  
  Padma Hotel Bandung conducts online surveys from time to time to evaluate its services. Participation in such surveys is voluntary, but customer information is collected for verification purposes, such as name, mailing address, and electronic mail address.
• Cookies
  
  "Cookies" are bits of electronic information (strings of text) that a computer user?s browser and operating system store on the user's computer hard drive. For example, cookies can store a user's electronic personal identification and password, identify which parts of a website the user visits, and keep track of purchases or selections the user made on visits to the website. The use of cookies is quite common. Padma Hotel Bandung may issue and use cookies to enhance the customer's visit and the services offered on the sites. Websites often consist of many pages of content. Cookies allow the customer to find the information and offers of interest quickly and easily. The use of cookie technology may help Padma Hotel Bandung to achieve that objective. Padma Hotel Bandung may issue and use cookies to keep track of the areas of the websites that interest customers. In doing so, Padma Hotel Bandung can determine aspects of websites that are most popular. Improvements and updates to the Padma Hotel Bandung website are often based on such data. This information can be tracked best with cookies. Customers who visit websites may be presented with targeted advertising and special offers both directly through the website and from electronic mail based on preferences collected by cookies. Customers who register under websites and allow their computers to accept cookies provide information by which Padma Hotel Bandung can both align the customer with his or her personal preferences and provide faster and easier access to the Padma Hotel Bandung website's benefits. Customers who submit electronic-mail addresses may receive targeted messages that Padma Hotel Bandung believes may be of interest. Any customer may, at any time, request to be removed from such electronic lists and Padma Hotel Bandung will comply with the request. Customers can choose to accept or reject cookies by modification to the computer browser. These options are generally set forth in files or menus listing "Internet Options".
• Use of Information Collected
  
  Padma Hotel Bandung may share the customer information it collects with its personnel and with the owners and operators of Padma Hotel Bandung. Padma Hotel Bandung may also share information with select third parties who offer goods or services that may be of interest to Padma Hotel Bandung customers. Padma Hotel Bandung may also share such information with other companies with whom it has entered into cooperative or co-sponsored promotions, products, or services. When customers use credit cards to purchase goods or services, Padma Hotel Bandung may share information provided by customers with the credit card company.
  

  An early departure fee will be imposed on guests departing prior to their scheduled departure date.
• Service Providers
  
  Padma Hotel Bandung relies on third parties to provide services both through the Padma Hotel Bandung website and in other communications. While Padma Hotel Bandung generally requires such providers to conform to these privacy policies and guidelines, Padma Hotel Bandung cannot control and shall not be responsible for their conduct if they fail to abide by these policies and guidelines.
• Legal Requirements
  Padma Hotel Bandung will also disclose customer information, without the customer's permission, if Padma Hotel Bandung believes, in good faith, that such disclosures are required by any applicable law or court order or if such disclosures are necessary to investigate activities that may be harmful or injurious to the Padma Hotel Bandung website, to Padma Hotels guests, employees, or agents.
• Third Party Websites
  
  Padma Hotel Bandung cannot control and is not responsible for the collection of personal information by third-party websites, including websites owned or controlled by hotels and resorts room sellers, travel companies, or other distributors or any websites not controlled or authorized by Padma Hotel Bandung. Customers may be able to access third-party websites through links on the Padma Hotel Bandung website. Such third-party websites have their own separate privacy practices. Padma Hotel Bandung has no control over and no responsibility or liability for the practices and policies implemented by such third parties on their websites. Certain third-party websites may have received permission from Padma Hotel Bandung to use Padma Hotel Bandung trademarks, but may not provide a link to this Privacy Policy and disclosure. Customers should communicate directly with such websites to get information about their privacy practices and policies. This Policy and Disclosure does not cover customers who enter the Padma Hotel Bandung website through links from non-Padma Hotel Bandung sites, such as those of advertisers or other content providers.
• Privacy Policy Changes
  
  Padma Hotel Bandung reserves the right to make changes to this Privacy Policy and Disclosure. Padma Hotel Bandung will post such revisions by a link on this website.
• Government taxes and Service fees
  
  All rates are subject to 10% government tax and 11% service fees.
• Effective Date
  
  This Privacy Policy and Disclosure became effective as of July 31, 2009. In order to provide multiple access points to the services and products we offer, Padma Hotel Bandung operates directly, or through its affiliates or service providers, and websites, including: www.padmahotels.com; www.hotelpadma.com; www.padmahotelbandung.com; www.hotelmalya.com Any one of these websites may ask for and collect personally identifiable information in order to enhance your experience and provide you with relevant information.
• Liability
  Despite the taken care with respect to the development of the site, the Padma Hotel Bandung does not guarantee the accuracy, consistency and completeness of the information.
• Padma Resident Programme
  Enrolment to the Padma Resident Programme known as the "PRP" is by invitation only. The information that a customer provides to Padma Hotel Bandung at the time of enrolment as a member of the Programme may be accessed, reviewed and updated at any time by the customer visiting the website and logging on using the customer?s Padma Resident Membership Number and Password, and clicking on to "Update My Profile".
• Contests
  Padma Hotel Bandung sometimes offer special promotions, contests, or sweepstakes through which customers can win prizes. Each of these promotions, contests and sweepstakes will have a set of terms and conditions that apply to that event. In some cases, the customer is automatically entered in the contest simply by using the Padma Hotel Bandung website or meeting some other condition for that contest. In entering such a promotion, contest, or sweepstake, the customer?s name, electronic-mail address, or other personal information will be collected to identify the customer and for notification purposes.